FAQs

ORDERS & TRACKING
Where is my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking details. Use the link in that email to follow your package in real time. 

If your order was placed recently, it may still be in processing. Orders are processed within 1–3 business days. Processing time is separate from shipping time.

If your tracking link is not showing movement after 5 business days, please contact us here with your order number.
How do I track my order?

A shipping confirmation email is sent as soon as your order ships. This email contains your tracking number and a direct link to follow your delivery.

You can also track your order directly via:

  • UPS (U.S. orders)
  • DHL (standard international)
  • FedEx (express international)

Please allow a few hours after receiving your shipping confirmation for tracking to activate.
Can I change or cancel my order after placing it?

Once an order is placed, it cannot be changed or canceled. Our team begins processing orders immediately to dispatch as quickly as possible. We recommend reviewing your order carefully before completing checkout.

If your order has already shipped and you need to update a delivery address, please contact the carrier directly. Note that address changes may impact delivery timelines and may incur fees paid directly to the carrier.
My order arrived damaged or incorrect — what do I do?

We’re sorry to hear this. Please contact our support team here within 7 days of delivery with:

  1. Your order number
  2. A photo of the item(s) received
  3. A brief description of the issue

Our team will review and respond within 24–48 business hours.
I never received my order

If your tracking shows delivered but you haven't received your package, we recommend taking the following steps:

  • Check with neighbors or building management
  • Check any alternate delivery locations (mailroom, side door, etc.)
  • Wait 24 hours, as carriers occasionally mark packages delivered early

If your package still hasn't arrived after 24 hours, please file a claim directly with the carrier:

  • U.S. orders: ups.com/claims
  • International orders: Contact DHL or FedEx directly via their websites

Once your claim is submitted, please contact us here with your order number and a screenshot of your filed claim — we'll follow up from our end.

RETURNS

What is your return policy?

What is your return policy?

We accept returns on eligible items that are new, unused, and unworn, with all original tags and packaging intact.

Please review the full details below before starting a return.

Return Eligibility

To be eligible for a return, all of the following must apply:

  • Returned within 14 days of delivery
  • Not marked as Final Sale
  • Item is new, unused, unworn, and unwashed
  • All original tags and packaging are attached and intact

Returns that do not meet these requirements will not be accepted.
How do I return a U.S. order?

To start a U.S. return: 

You’ll need your order number and the email address used at checkout.

Return shipping fees will be deducted from your refund. 

Original shipping fees are non-refundable.Please ship your return promptly after initiating the process. 

Returns received outside the 14-day return window may not be accepted.
How do I return an international order?

To start an international return:

Return shipping costs and any applicable duties or taxes required to send the item back to the U.S. are the responsibility of the customer. 

These costs will be calculated and shown during the return process before you confirm.

Original shipping fees, duties, and taxes paid at checkout are non-refundable.
Do you offer exchanges?

We don't offer exchanges at this time. If you'd like a different size or item, we recommend placing your new order first to secure the item before it sells out — then initiating a return for your original order.
My return was rejected — what happens now?

If your return does not meet our eligibility criteria (for example: signs of wear, damage, missing tags, missing packaging, or final sale), you’ll be notified by email.

Refunds are not issued for rejected returns. The item will be returned to you at your expense. For full details on return eligibility, please review our Terms of Sale.

SHIPPING
What is your shipping policy?

We ship worldwide and aim to make delivery as simple and transparent as possible.

Order Processing

Orders begin processing shortly after they are placed:

  • Orders placed before 2:00 PM PST on business days typically begin processing the same day
  • Orders placed after 2:00 PM PST, or on weekends and holidays, begin processing on the next business day

In some cases, processing may take up to 1–3 business days, depending on order volume

Once an order is placed, it cannot be changed or canceled. We recommend reviewing your order carefully before completing checkout.

Processing time refers to preparing your order for shipment and is separate from transit time. You’ll receive a shipping confirmation email with tracking details once your order ships.

U.S. Orders

All U.S. orders are shipped via UPS.

U.S. Shipping options

  • Standard Shipping (5–7 business days) — $10
  • Express Shipping (2–3 business days) — $20

Transit times begin after an order has shipped and do not include processing time.

International Orders

International orders are shipped via:

  • Standard International Shipping: DHL
  • Express International Shipping: FedEx

Delivery timelines vary by destination and shipping method, but most international orders arrive within 5–15 business days after shipment.

Duties & Taxes

Duties, taxes, and fees vary by destination.

In many countries, all applicable duties and taxes are included in the price you see at checkout. In others, these charges may be shown at checkout or collected by local customs upon delivery. When duties and taxes are shown at checkout, the total is guaranteed. Any duties or taxes assessed upon delivery are the responsibility of the recipient and are not refundable.

You’ll always see how duties and taxes are handled for your destination before completing checkout.

International Returns & Refunds

For international orders, return shipping costs and any applicable duties or taxes required to send the item back to the U.S. are the responsibility of the customer.

These costs vary by destination and carrier and will be calculated and clearly shown during the return request process. The total amount will be deducted from your final refund once the return is received and processed.

You’ll always see the full breakdown of return-related costs before confirming your return. Original shipping charges, duties, and taxes paid at checkout are non-refundable.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking details. 

Returns

Looking to make a return? You can review our full Return Policy here.

International Shipping Rates

Shipping costs are calculated at checkout based on your destination and order total.

Additional Notes

Please allow additional time for delivery during peak periods and archive sales. Shipping timelines are estimates and may vary.

If you have questions along the way, get in touch with our team here.
How long does shipping take?

Processing time is separate from shipping time. Orders are processed within 1–3 business days. 

  • Orders placed before 2:00 PM PST on a business day (Mon-Fri) typically begin processing the same day. 
  • Orders placed after 2:00 PM PST, or on weekends and holidays, begin processing the next business day (Mon-Fri).

Once shipped:

  • U.S. Standard: 5–7 business days
  • U.S. Express: 2–3 business days
  • International Standard: 5–15 business days (varies by destination)

Please allow additional time during peak periods, promotions, and archive sales.
What are your shipping rates?

U.S. shipping rates:

  • Standard Shipping (5–7 business days) — $10
  • Express Shipping (2–3 business days) — $20

International shipping costs are calculated at checkout based on your destination and order total.
Do you ship internationally?

Yes — we ship worldwide.

International orders are shipped via:

  • DHL (Standard International)
  • FedEx (Express International)

Shipping costs and any applicable duties and taxes are calculated at checkout.

In most countries, duties and taxes are included in the price you see at checkout. 

You’ll always see how charges are handled for your destination before completing your order.
Will I be charged duties or customs fees?

Duties, taxes, and fees vary by destination.

In many countries, all applicable duties and taxes are included in the price you see at checkout. In others, these charges may be shown at checkout or collected by local customs upon delivery. When duties and taxes are shown at checkout, the total is guaranteed. Any duties or taxes assessed upon delivery are the responsibility of the recipient and are not refundable.

You’ll always see how duties and taxes are handled for your destination before completing checkout.
My tracking hasn’t updated — what should I do?

It’s normal for tracking to take a few hours to activate after you receive your shipping confirmation.

If there’s been no movement on your tracking for more than 5 business days, please contact us here with your order number and we’ll look into it.
Why hasn’t my order shipped yet?

Orders are processed within 1–3 business days. During peak periods, promotions, and archive sales, processing may take slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking details. 

If it’s been more than 6 business days since you placed your order and you haven’t received a shipping confirmation, please reach out to us here.